About a month ago I was in a small accident resulting in minor damage to my BMW. Luckily having good insurance it was an inconvenience but not the end of the world. My car went in for repairs and lo-and-behold just as they were almost done they discovered that one of my shock absorbers was also damaged. Naturally we assumed it was due to the accident. The insurance company sent out one of their people who concluded it wasn’t. I complained, they sent out another person who came to the same conclusion as his predecessor. It was ruled the shock’s damage wasn’t accident related and they could not find any evidence of the damaged being caused by a pothole or the weal being hit by a curb. Luckily the car was just 16 months old and surely the shock absorber was still covered under the warranty and/or motor-plan so BMW would repair it under these conditions, right? Yesterday my car was sent to one of their workshops, it was examined and the technicians concluded that the damage would not be covered by BMW’s warranty or motor-plan.
I was informed of BMW’s decision late yesterday afternoon; I arrived home wanting to send them a further enquiry via e-mail. I switch on my computer and it didn’t want to work. A few phone calls later my computer was arranged to be taken in for an assessment and repairs. Frustrated I went to bed hoping that a new day would bring new solutions.
Waking up this morning preparing to go to work I had my whole day planned and was optimistic that all would be resolved. That was a mistake! Firstly, my day didn’t go as planned. We were supposed to continue with the cross examination of the state witness but this was preempted by the defense bringing a motion for the judge in the case to recuse himself. This was a shock! The implications being that we will loose a whole week and consequently prolong this tedious trial and if the motion is successful we would have to start the whole trial from scratch. This set the mood for the rest of the day.
The second blow came when I was informed that my computer had a virus and it was potentially lethal to all the data stored on it. The diagnoses were later confirmed and the probability of loosing all my data was estimated at 90%. Now I was left facing potentially having to start from scratch with a complicated trial, having a computer infected with a virus that could cause me to loose 90% of data (both personal and some work related) and I had no mode of transport.
Not being able to do much about the trial motion or my computer at that stage I focused on the only problem I could actually try to resolve – my car. Having already called BMW’s customer care line that yielded no results I decided to escalate my problem to BMW South Africa. Eventually getting hold of someone the issue was painstakingly explained and it was promised I would be provided with a suitable solution within an hour.
Two hours later not having heard anything I phoned back. I was informed that BMW would have to send out their regional manager to inspect my car and he would make a final recommendation. Finally, I thought, I was gaining some ground until he muttered the second part of his sentence. The regional manager would only be available next month. Almost hyperventilating at this point I asked the guy in the most restrained manner I could what other alternatives I had as waiting another month clearly is not an option. To my utter surprise and disgust he told me I could fetch my car from the panel beaters and use it until the regional manager was available. Thinking I heard him wrong I repeated “So you want me to fetch my car and drive around with it while it clearly has a mechanical fault?” He answered in the affirmative. Shocked I asked to speak to his manager, he answered that he was the manager, asked to speak to his immediate superior and was told she was in a meeting in Cape Town. Completely at a loss for words a short uncomfortable silence followed ending with me putting down the phone in his ear.
As I was typing my formal complaint about BMW this afternoon on my very slow and old computer (the computer that was replaced with the one currently infected with a virus) I receive a “courtesy” call from BMW’s customer care wanting to know whether I was satisfied with the service my car received at the branch it was taken and whether all repairs were done to my satisfaction. The first thing going through my mind was “What the fuck?!” As I was not responding due to disbelief she asked whether I was still on the line and I responded by saying “NO!” It slipped out and confused her. She asked me “No your not on the line or no your are not completely satisfied?” The stupidity of that question set my off on a 20 minute rant and by the end I had her repeat everything that I had said to make sure she had noted it correctly which took her a further 15 minutes. Now both our days were ruined.So yes I had a shitty day. The court case has been frustrated, my brand new computer has a virus and my BMW is still broken. There are two more days left of this week. If I am not going survive it I am taking everybody around me with me to the loony bin.
Till next time.
Kathy Griffin - Everybody Can Suck It
